FAQ
Got a question? We have got you covered. Check out the answers to the most common questions below. Still cannot find what you are looking for? Feel free to contact us and we will be happy to help you.
Order & Payment
How do I place an order at Aceory?
Choose your favorite items, add them to your cart, and check out when you’re ready.
Which payment methods do you accept?
You can pay with iDEAL, credit card, Apple Pay, Google Pay, Bancontact and Klarna. Whatever works best for you.
Can I pay later?
Yes, you can. With Klarna, you receive your order first and pay later.
Is my payment secure?
Absolutely. All payments are processed through a secure connection. Your information is safe with us.
I accidentally placed a duplicate order. What now?
Send an email to info@aceory.com. We’ll sort it out as quickly as possible.
Shipping & Delivery
When will my order be delivered?
The delivery time depends on the destination of your order. Once your order has been shipped, you will receive an email with a track & trace link. You can use this link to easily follow your order and see when it will arrive.
What are the shipping costs?
Shipping costs depend on the delivery address. The exact shipping fee will be calculated and shown at checkout.
Can I track my order?
Of course. As soon as your package is on the way, you’ll receive an email with a tracking code.
Which countries do you ship to?
Yes, we ship worldwide. Shipping costs vary by country and are automatically calculated at checkout.
What should I do if my package is delayed?
Check your tracking code first. Still have questions? Send us an email and we’ll get back to you as soon as possible.
Returns & Exchanges
How do I return an item?
Go to our returns page, register your return, and follow the steps. You have 14 days from delivery to return your item.
Can I exchange a size or item?
No, you can only return the item and place a new order for the correct one.
What is the return period?
You have 14 days to decide if something is right for you.
Are there any return costs?
Yes, return shipping costs are at your own expense and vary depending on your country.
Account & Order Status
Do I need an account to place an order?
No, you can also check out as a guest. But having an account makes things a bit faster.
How do I create an account?
Click on ‘Account’ at the top right and follow the steps.
Where can I check my order status?
You can view your orders and their status in your account. No account? Check your email for updates.
Can I update my account details?
Yes, once you’re logged in you can update your details anytime.
What if I forgot my password?
Click on ‘Forgot password’ at login. You’ll get a link to reset it right away.
Sizing & Fit
How do I know which size I need?
Check our size chart on each product page.
Does your clothing run large, small, or true to size?
Our clothing generally fits true to size. We provide extra fit details on the product page when needed.
Do you have a size chart?
Yes, it’s available on each product page.
What if something doesn’t fit?
No worries. You can easily return your order within 14 days. Just make sure the item is unworn and in its original condition, and we’ll take care of the rest.
Gift Cards & Discounts
Do you sell gift cards?
Yes, you’ll find them in our accessories. Great to give, even better to get.
How do I use a discount code?
Enter your code at checkout. The discount will be applied automatically.
Can I use multiple discounts at once?
No, you can only use one discount code per order.
My discount code isn’t working. What now?
Check if the code is still valid and entered correctly. Still having trouble? Send us an email.
How long is a gift card valid?
Our gift cards are valid for two years from the date of purchase. Take your time to pick something you love.
Do you still have a question?
No problem, our team is happy to help. Just reach out and we’ll get back to you as soon as possible.